Ting
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What kind of power outage problems does Ting detect?
Ting detects all power interruptions. Importantly, we view any interruption of power as an 'outage' no matter the duration, whether it is momentary or lasts for hours. This means our information is...
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Our house is currently on generator power. Will I see if my home is using backup power?
At this time, Ting will not show your home in the power outage map if you are using generator backup power.
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I have multiple homes with a Ting sensor—can I view outages near each one?
Yes. Just select the desired home from the dropdown at the top of the screen. The app will refresh to show information relevant to that home, including nearby outages.
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Can I save more than one location?
At this time, we support the ability to save on location per app user unless you have a Ting sensor. This location can be adjusted as many times as needed.
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What do the shapes and colors on the map mean?
Red-striped areas on the map indicate where Ting has detected power outages. These are insight-driven estimates—not utility-defined zones—based on the cumulative detection of power interruptions in...
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Can I interact with the map?
Yes! In the full-screen view, you can zoom in or out and use a time slider at the bottom to view outage activity in 5-minute increments, both nearby and in other regions. You can also tap “Previ...
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How do I find power outage maps in my Ting app?
When you open the Ting app, scroll to the Power Outages section on the Home Screen. Tap the map to open to a full-screen, interactive view that zooms in on nearby outages – and outages across the c...
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I have a Ting sensor. Don’t I already have power outage alerts?
Already have a sensor and fire prevention service? You’ll be able to take advantage of the free power outage and restoration alerts - both on a neighborhood level, and specific to where your Ting s...
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Why does Ting offer power outage alerts for free?
When the power goes out, everything changes. Power outages aren’t just inconvenient - they’re a serious risk for millions of Americans. Knowing the moment the power fails can make all the differenc...
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Does Ting prevent all electrical fires?
Ting prevents most electrical fires — but not all.To date, Ting has identified and fixed over 20,000 dangerous electrical faults that could have led to electrical fires across the country.But like ...