Ting

No. Ting does not provide contractor referral or dispatch services for frozen pipes or if you experience water damage as a result. The frozen pipe alerts are offered to help you act early to avoid ...

We’ve created a helpful guide with practical steps to protect your home: 3 Things You Can Do to Help Prevent Frozen Pipes

We’d love that! After you’ve received an alert and have taken action in the Ting app, or after conditions have improved, we’ll send you an email with a link to a simple, very brief survey. Your fee...

If there is an internet outage in your home, the service will not function, even if the sensor is powered.

Ting works best when installed in a conditioned (heated) space. However, if your sensor is in an unconditioned area and you receive a frozen pipe alert, open your app and tap the alert notice on yo...

Yes, these are replacing low temperature alerts. The improved frozen pipe alerts are just another way Ting helps you stay informed and reduce the risk of water damage. You’ll continue to receive al...

If you previously opted out of Ting’s older low-temperature notifications, that preference carries over automatically. To make changes to your notification preferences, head to “Settings” in the me...

The frozen pipe alert feature is automatically included with your Ting service. To ensure you receive an alert when  there is a frozen pipe risk, please make sure your Ting app is updated to the la...

Simply open your Ting app and tap ‘Take action’. You’ll find a few simple steps to help reduce your home’s risk. If you’re away, we recommend contacting a neighbor or nearby family member and walk ...

You’ll receive an app notification, a notice on your Ting app home screen, plus an SMS text and an email. That way, you’ll see it right away and can act quickly. We’ll continue to notify you at reg...