Ting Power Outage Alerts

Getting Started with Outage Alerts

• What are the free power outage alerts from the Ting app?
• Why does Ting offer power outage alerts for free?
• I have a Ting sensor. Don’t I already have power outage alerts?

Using the Outage Map

• How do I find power outage maps in my Ting app?
• Can I interact with the map?
• What do the shapes and colors on the map mean?

Managing Locations & Homes

• Can I save more than one location?
• I have multiple homes with a Ting sensor—can I view outages near each one?
• Our house is currently on generator power. Will I see if my home is using backup power?

Detection & Accuracy

• What kind of power outage problems does Ting detect?
• How accurate is Ting’s outage detection?
• Will Ting's map always match my utility's outage map?
• Why does the map show an outage near me, but I didn’t lose power?
• Do weather or other conditions affect detection?