Skip to main content

Quick Install Guide

Ting

Ting Quick Install Guide

Just 2 Minutes to Set Up!

 Ting app on smartphone with Ting sensor.

What You'll Need

  • A smartphone (iPhone or Android)
  • A Wi-Fi internet connection
  • Just two minutes

Device & Network Requirements

  • Apple: iOS 13+ (iPhone or iPad)
  • Android: Version 8+ smartphones
  • Internet: A Wi-Fi internet connection (2.4 GHz only)
🚫 Not supported: Amazon Fire tablets, Samsung Galaxy tablets, Windows phones, public Wi-Fi, or satellite internet
Step 1 of 2

Download the Ting App

For iPhone: Search "Ting" in the App Store (look for the yellow icon), or tap below:

For Android: Search "Ting" in Google Play (look for the yellow icon), or tap below:

Step 2 of 2

Open the App & Follow the Prompts

  1. Launch the Ting app.
  2. Select "Set up my Ting Sensor."
  3. Create your account.
  4. Review and accept the Terms & Conditions.
  5. Check your inbox for a confirmation code, then enter it in the app.
  6. Follow the guided steps to connect your sensor to Wi-Fi and plug it in.
    • You'll be asked to enable Bluetooth® and Location Services once during setup.
💡 Important: Do not plug in your sensor until the app instructs you to.

Placement Tips

  • Plug Ting directly into a standard 3-prong indoor outlet.
  • Best locations: Interior outlets with strong Wi-Fi signal.
🚫 Avoid: Kitchens, garages, smart plugs, power strips, GFCIs, or outdoor outlets.
No 3-prong outlet?

Use a grounding adapter plug (2-to-3-prong) - available at most hardware stores or online.

2-to-3 prong adapter

Important: Use the small metal grounding clip - install the outlet cover-plate screw through that hole to ground the adapter. Never break off the grounding prong on your Ting sensor.

Installation Troubleshooting

Not Receiving Confirmation Code
  • Check your spam/junk folder.
  • Confirm your email address in the Ting app: Menu (☰) → Settings → verify your email.
  • If entered incorrectly: tap "Need to change email?" in the app → update and save.
  • Still no code?
Ting App Requesting Payment
  • The Ting app is free - no payment required.
  • If you see a payment screen:
    • Make sure you downloaded the official Ting app from the App Store or Google Play:
Download on the App StoreGet it on Google Play

Wi-Fi Error Codes During Setup - General Tips

  • Keep your phone within 6 feet of the Ting sensor during setup.
  • Connect only to a 2.4 GHz Wi-Fi network.
Errors 1004 / 1025 / 1061–1063 → Incorrect Wi-Fi Password
  • Verify your Wi-Fi password on another device.
⚠️ Important: If your Wi-Fi password contains special characters (like !, @, #, $, etc.) or spaces, the Ting sensor may have trouble connecting. If this applies to you, please reach out for assistance.

Then reattempt installation:

  1. Unplug your Ting sensor.
  2. Restart your phone.
  3. Open the Ting app → Menu (☰).
  4. Tap + Set up my Ting Sensor and follow setup instructions.
    • Re-enter the verified Wi-Fi password carefully.

Still need help? help@whiskerlabs.com or Help Center.

Error 1006 → Weak Signal / Too Far from Router
  • Move the Ting sensor closer to your main Wi-Fi router or access point.

Then reattempt installation:

  1. Unplug your Ting sensor.
  2. Restart your phone.
  3. Open the Ting app → Menu (☰).
  4. Tap + Set up my Ting Sensor and follow setup instructions.

Still need help? help@whiskerlabs.com or Help Center.

Error 1024 → Wi-Fi Name (SSID) Not Found
  • Make sure your Wi-Fi network name (SSID) is visible.
  • If your network is 5 GHz only, Ting will not detect it - confirm that your router also broadcasts a 2.4 GHz network.
  • If your SSID is hidden, select the option to manually enter your SSID and password during installation.

Then reattempt installation:

  1. Unplug your Ting sensor.
  2. Restart your phone.
  3. Open the Ting app → Menu (☰).
  4. Tap + Set up my Ting Sensor and follow setup instructions.

Still need help? help@whiskerlabs.com or Help Center.

Error 1064 → General Connection Issue
  • Restart your Wi-Fi router and modem.
  • Wait 3–5 minutes for full internet restoration.

Then reattempt installation:

  1. Unplug your Ting sensor.
  2. Restart your phone.
  3. Open the Ting app → Menu (☰).
  4. Tap + Set up my Ting Sensor and follow setup instructions.

Still need help? help@whiskerlabs.com or Help Center.

Not seeing what you need here?

Let our care team know your phone type, OS version, and a description of the issue.

Get Help

Example: iPhone 13, iOS v16.1. Can't connect to my Wi-Fi.

Related articles