What to Expect When Ting Identifies a UFH
Ting keeps you in the know with reports about power quality and real-time alerts about important events. The most important notice is a suspected fire hazard. Here's what you should expect if the hazard identified is a Utility Fire Hazard (UFH).
It's Important
When the Ting Fire Safety Team notifies you of a safety concern, it means Ting has identified a real hazard that requires your attention. That's the primary reason for Ting – an important preventive tool in your broader mission to help keep your family and home better protected.
Be assured that Ting is a concierge service designed to be easy, provide you peace of mind, and ensure you're never on your own. Importantly, not all electrical fire hazards identified by Ting need a licensed electrician (aka, "contractor") to correct the condition.
Learn More Here. Please take a minute to review the information below. If you have any questions not answered below, or if you would like to speak with a member of our Ting Fire Safety Team, please call or email us by using the CALL and/or EMAIL buttons on the Home Screen of the Ting app.
UFH - Frequently Asked Questions
I received communication from Ting about a Utility Fire Hazard (UFH). What does this mean?
When the Ting Fire Safety Team notifies you of a safety concern, it means Ting has identified a real hazard that requires your attention. That's the primary reason for Ting: to protect your family and home. Therefore, it's important that we work with you to locate the source of the hazard and mitigate the hazard before a fire can start.
In most cases, you'll need to notify your electrical utility of a potentially dangerous fault outside your home / in your community.
How dangerous is this? How concerned should I be?
Every hazard identified by Ting has been verified as real and dangerous with the potential to cause a devastating house fire, or loss or damaged electrical equipment or appliances. In all cases, the fire was prevented because of Ting and the actions taken by the homeowner and our Ting Fire Safety Team.
Our experience suggests that most hazards identified by Ting are not imminent fire hazards. However, every home and hazard is unique and we do not know how soon a fire could ignite. If this was our home, we would want to deal with this situation right away.
What does the typical process look like? What is the process to mitigate the Ting identified hazard?
Nine of ten times, this type of fault is located in your electrical utility's equipment. The first step is to contact your utility and let them know you are experiencing voltage consistent with a power quality hazard. If you have been experiencing flickering lights, this is an important fact to share with your utility; it helps them understand the seriousness of the problem.
It is also important that you complete the survey found in your Ting sensor app. The answers you share in the survey will allow us to tailor communications and ensure efficient resolution of the problem. We've kept it brief - the survey should take less than two minutes to complete.
Normally the utility will investigate and repair the fault without any further action being needed. If they do not find and correct the fault, our Ting Fire Safety Team will recommend and coordinate an electrician visit to determine the source of the hazard at no cost to you.
What is the survey and why is it important?
Often a power quality hazard such as the one your Ting has detected can affect the lights and devices in the home. This survey helps us gather more information about what you are experiencing within your home as it relates to this hazard.
The answers you provide here will help inform the guidance we provide to you as you reach out to your utility company. Not all power quality hazards are the same, so this information is important as we work to resolve the hazard.
Should I call an electrician?
No. Nine of ten times this type of hazard is located in your electrical utility's equipment. In most cases, the utility will investigate and repair the fault without any further action being needed. If they do not find and correct the fault, our Ting Fire Safety Team will recommend and coordinate an electrician visit.
What is the Ting Service Credit?
The Ting Service Credit is a $1000 credit* that covers the cost of labor by a Ting Certified and Licensed contractor to remediate an electrical fire hazard detected by Ting.
*The $1,000 is a 'lifetime' credit for customers in good standing. To learn more, please see our Terms and Conditions by clicking here.