App Features & Management
- Does the Ting Sensor app support family sharing?
- How do I ensure that I will receive push notifications from the Ting Sensor app?
- How do you ensure trust and prevent a hacker from pretending to be the Ting sensor, my Ting app, or your Ting servers?
- How do you prevent someone from 'snooping' in on Ting's wireless communications across my Wi-Fi network?
- What if the firmware (software inside my Ting sensor) needs to be updated?
Security & Privacy
- How do you certify that Ting is secure?
- Do you have default or hardcoded passwords like some other smart home technology?
- Does Ting employ Two-Factor Authentication (2FA)?
- Does Ting assume the Wi-Fi network in my home is fully 'hardened' and expertly secured?
- I'm concerned about news stories about hackers taking over smart home cameras and monitors - can Ting be 'taken over'?
- Does Ting use location services to track the location of my smartphone?
Wi-Fi & Internet
- How do I reset my Ting to connect it to my new router / Wi-Fi network?
- My Wi-Fi password has changed, how do I reset my Ting?
- If the outlet where I initially installed Ting does not seem to get good Wi-Fi signal, can I move the sensor to another outlet?
- How much data does Ting 'use' on average relative to my Internet connection?
- How much of my Internet bandwidth does Ting use?
- What types of Internet service are best for Ting?