Getting Started & Service Basics

Purchase & Activation

• Is there a difference in functionality between the newest sensor and the previous generation?
• What does Ting include?
• Can I buy a Ting sensor from a marketplace like eBay or from other sellers?
• Where can I get Ting?

Service & Pricing

• How does the $1,000 credit apply with apartments?
• What does the $1,000 Ting service credit cover?
• How will the charge appear on my statement?
• How do I know that my payment information is secure?
• If I change my mind, can I cancel auto-renew?
• How will my Ting service renew?

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Support & Documentation

• Is the Ting sensor UL listed and FCC certified?
• Where can I find the Ting User Manual?
• How can I get help?